Refund Policies
ACCC Guidelines
Salon Services
At Milk Hair, we follow the Australian Consumer Law regarding service remedies and are under no obligation to provide refunds for services rendered. However, we are committed to our Post-Appointment Promise to ensure you love your hair.
Hair is a creative process, just as a writer has a backspace key and a painter makes touch-ups, minor technical refinements are normal. If you have concerns, you must contact us within 3 days of your visit. We require you to return for a visual assessment so we can address any issues.
We will provide a complimentary adjustment with your original stylist to fix technical concerns, provided it aligns with your original consultation. We value direct communication and expect the opportunity to make things right before you post public feedback.
View our full Post-Appointment Promise and requirements here.
Salon Products
Our policy extends for a period of 30 days from the date of your purchase. If a full month has elapsed since your purchase, we regret to inform you that we are unable to grant a refund or exchange.
In the event that you are not entirely satisfied with your purchase, we are pleased to offer you the option to return your item(s) in exchange for a store credit.
To initiate the return process, please reach out to our Customer Service Team via email. They will guide you through the necessary steps and provide assistance in arranging your return.
Please take note of the following conditions that apply to returned items:
- Products must remain unused and unopened.
- Products must be returned to us in their original packaging and box, in a pristine, resalable condition.
- It is essential to obtain return authorization from our Customer Service Team prior to shipping any items back.
- The expenses associated with return shipping will be the responsibility of the customer.
- Regrettably, shipping and insurance fees cannot be reimbursed.
- Products that are returned in a damaged condition will not qualify for a credit.
Your satisfaction is of paramount importance to us, and we are committed to making your shopping experience with us as smooth as possible.